Privacy Policy

Overview

Delos AI Inc. ("Delos," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create or log in to an account, submit claim information, communicate with us, or use our services.

Information We Collect

We may collect information you provide directly to us, including your name, email address, phone number, company name, role, account login information, claim or invoice details, uploaded documents, communications with us, and any other information you choose to submit.

If you create an account or log in, we may collect account identifiers, authentication information, session data, profile information, device information, IP address, browser type, pages viewed, referral URLs, timestamps, and security logs. Passwords, if used, are stored in hashed or protected form.

If you opt in to SMS messages, we collect your mobile phone number, opt-in consent record, opt-in source, opt-in date and time, messaging preferences, and records of SMS communications such as STOP, HELP, or support replies.

How We Use Information

We use information to operate our website and services, authenticate users, manage accounts, review claim submissions, evaluate whether Delos may purchase or assist with a claim, communicate about claim intake, claim purchase review, purchase offers, document requests, status updates, and support requests, improve our services, prevent fraud and abuse, maintain records, comply with law, and enforce our rights.

SMS Communications

If you provide SMS consent, Delos may send you text messages about your claim intake, claim purchase review, purchase offers, status updates, follow-up questions, document reminders, and support requests. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. You may get help by replying HELP or contacting support@delosintelligence.com.

SMS Consent and Mobile Data

We do not sell, rent, or share SMS opt-in data, mobile phone numbers, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. We may share SMS-related information only with service providers who help us deliver messages, manage consent, provide customer support, maintain security, or comply with legal obligations, and only as necessary for those purposes.

Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, keep users logged in, understand site usage, improve performance, and protect against fraud or abuse. You can control cookies through your browser settings, though some features may not work properly without them.

How We Share Information

We may share information with service providers, hosting providers, analytics providers, authentication providers, communications providers, professional advisors, claim review or transaction partners where necessary to evaluate or process your submission, law enforcement or regulators when required by law, and parties involved in a business transfer such as a merger, financing, acquisition, or sale of assets.

We do not sell your personal information.

Data Retention

We retain information for as long as reasonably necessary to provide our services, operate accounts, evaluate and process claims, maintain business and compliance records, resolve disputes, prevent fraud, and comply with legal obligations.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption where appropriate, logging, vendor review, and secure data handling practices. No system is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request access, correction, or deletion of your personal information by contacting support@delosintelligence.com. You may opt out of marketing emails by using the unsubscribe link where available. You may opt out of SMS messages at any time by replying STOP.

Children's Privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

Third-Party Sites

Our website may link to third-party websites or services. We are not responsible for the privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

Contact Us

Delos AI Inc.

2261 Market Street #10871

San Francisco, CA 94114

Email: support@delosintelligence.com